Returns & Exhanges
Returns & Exchanges
Refund of original purchase price (not including shipping) will be given upon approved inspection within 2 days of receiving item.
If item was shipped with free shipping the actual shipping cost will be deducted from the refund issued.
Dried bunches, preserved and dried wreaths and arrangements can be returned as long as they arrive in the same condition as I sent them out and in original packaging. Please return in the original packaging within 15 days using an insured service.
Custom orders and perishable items are not refundable - refunds are only issued if the item is damaged in shipping. Please remit a photo showing damage - since insurance is included in all shipping charges.
Returns will not be accepted for dried flower bunches that have been removed from their packaging or are damaged.
Returns will not be accepted for damaged or "used" products.
Returns will not be accepted for items damaged while in storage by the customer.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return shipping costs are the responsibility of the buyer. A 30% restocking fee will be subtracted from your refund amount. The restocking fee does also apply to returns due to error in customer supplied address and refusal by customs. (This is primarily to recover postage and packaging.)
In cases of seller error (incorrect item, size, or color), contact me within 7 days of receiving your order and I am happy to correct this mistake. Please inspect your order immediately upon arrival in order to contact me within 7 days. Replacements will not be made after this time.
Questions about your order?
Please contact me if you have any problems with your order.
I’m Katie, the owner/maker behind Leelanau Lavender. I live in a small town in northern Michigan with my husband, Kurtis and eight amazing kids. We love to be outside in beautiful Leelanau county, going on hikes, kayaking, boating, camping and bike rides.
A little bit about how Leelanau Lavender got started. It was originally started as Leelanau Lavender Breezes. It is has changed and developed over the years with a new name, new logo and updated products. We purchased the company in early 2023 and updated and added a few products.
Lavender is special to our family because we have seen actual improvements in our life from it. Kurtis and many of our kids have hereditary headaches and migraines. Since we started using lavender the headaches have almost completely disappeared! I am not a health expert and will not make any claims but that is our experience. For me lavender has significantly impacted my quality of sleep. With 8 kids I felt like I hadn’t slept in almost 20 years but lavender has me sleeping harder and feeling more refreshed.
That is why our mission is to educate everyone on the benefits of lavender for themselves and their family.
Our goal is to one day source all of our lavender florets and essential oil from our own lavender farm in Leelanau County and to welcome visitors to pick their own beautiful lavender bouquets.